Shipping policy

Filtration Group - Finishing will do its best to accommodate changes or additions to an existing order. Additions to an existing order that has already been shipped will be treated as a new order, subject to the same terms and conditions.

If delivery is unavailable, storage fees will begin after 3 days. A storage and re-delivery fee will be invoiced accordingly. To avoid delays or additional charges, please contact our Customer Care team at the time of purchase to make alternative arrangements. Please call Customer Service at (800) 537-5454

You may cancel an order up to 72 hours prior to shipment. Filtration Group- Finishing will gladly exchange or replace the item(s) due to damages in transit. Please call Customer Service at (800) 537-5454 with the product and invoice number for assistance in receiving a replacement. Filtration Group - Finishing cannot be held responsible for merchandise that has already been shipped or is in the process of being shipped. This policy does not apply to private label orders.

You may return items with a Return Merchandise Authorization if the Filtration Group- Finishing product is unsatisfactory within 30 days, providing they are unused and in their original packaging. See Refund Policy for further details.

Proof of Delivery:

Proof of delivery is available for a $10.00 charge.

Back Orders and Discontinued Products:

All back ordered products will be shipped as soon as they are made available. Customers will be notified of backorders and product status can be obtained anytime from your Chemco representative or our customer service department. The customer also will be notified if a product in our catalog has been discontinued. If available, a substitute product will be recommended.

Restocking:

Products ordered in error may be returned with a Chemco issued return authorization (RMA) from Chemco. Invoice number and order date must be requested within 30 days from the date of the invoice. All returned products are subject to a 25% re-stocking fee plus freight. Discontinued product may not be returned at any time.

Free Shipping Disclaimer:
All orders include free standard shipping within the contiguous United States. This offer excludes Alaska and Hawaii. Additional shipping charges apply for deliveries to these locations.

Products ship from Kenosha, Wisconsin.